FAQs

While we are exploring payment options that can suit the needs of as many customers as possible, you can shop on Topkit Offroad using PayPal or credit cards. If you have neither of these options, we suggest that you head over to PayPal and register a buyer account, you can then add your credit cards or bank accounts and start shopping.
Topkit Offroad offers a wide range of LED lights and accessories for Jeep and Harley, etc,

If your credit card fails to pay for many times, we recommend that you change a card or use PayPal to process the order. Both of these methods are accepted on our website.

After your payment is verified, it usually takes up to 24 business hours to process and ship your order. This does not include weekends or holidays.

For orders shipping to USA, it takes 3 to 5 business days to deliver your order. Please refer to our "Shipping Policy" page for full details regarding shipping times.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is 12 months.

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please contact us

It begins the day you receive the product.

- Free products
- Lost or stolen products
- Improperly operated devices
- Purchases from unauthorized resellers
- Non quality-related issues (after 30 days of purchase)
- Purchases made over 24 months ago (unless otherwise stated)

Yes, we have discounts.
The discount is either direct (the price is cut) or based on a coupon (you will get a discount code). For coupon-based discounts, you apply the code at checkout to get the discount.
Some discounts are limited to one-time use per customer, so if you have used the code in the past, you may not be able to use it again. If you have any questions about the discount, please leave us a message and we will handle it for you.

Thanks for your feedback and apologize for the inconvenience that caused. Please send us the picture to confirm it. The missed products will be sent immediately within 24 hours for free via the fast Express after all is confirmed. And sometimes the order might be shipped out separately because of the package size limited, please contact our customer service to confirm the details.

We are sorry for inconvenience.Please don’t worry, the new replacement will be shipped for free. The broken products needn’t return back. Please confirm the side of broken products and send us the clear pictures to our support team.

You may not set a specified time before the estimated delivery time. If you want to defer an order to a later date then please contact our Customer Service before the dispatch and organize a defer.

Yes, your delivery may take a bit longer than usual due to COVID-19 and the delivery will have restrictions depending on the courier.

Topkit Offroad is committed to keep your personal information safe and private.Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more info, please check out in our privacy policy.

For more specific information, please feel free to contact our Customer Service team.